IT Service Management Consulting Services

OpsVision strives to deliver the highest quality consulting services that deliver measurable value to each and everyone of our customers.

We employ industry leading consultants with an average of 15+ years of experience working in highly complex, fast moving, and large IT environments.  Our staff has "been there, done that" and know what works and what doesn't so that they can lead you down the right path the FIRST time.  With our personal satisfaction guarantee, we won't leave until you are happy and realizing the value we promised.

IT Service Management

IT Service Management is the backbone and core of the OpsVision consulting services.  Our goal is to help companies mature their people, process, and technology (in that order) so that they can realize the benefits that higher level functions within the varying ITSM domains can provide.  Event correlation, suppression, automated remediation, orchestration, and auto ticketing are just a few of the methods that can decrease not only the mean time to repair (MTTR) for outages, but also the mean time to value (MTTV) for new services.

Hybrid Cloud & IT Monitoring

We no longer operate in a business environment where monitoring the legacy network, server farms, and core applications from an availability standpoint is enough to be competitive in the marketplace, especially for service providers.  It is critical that emerging technologies are measured and reported along with the legacy metrics.  Performance management that identifies not only a slow down in the web service, but also the inefficient SQL query on a backend database as the root cause is no longer a luxury for the few.

Visualization & Dashboards

The "Single Pane of Glass" that allows managers, operators, and management to see at a glance the state of the environment as a whole but also discrete business services has been a pipe dream for many providers.  By leveraging a vendor agnostic solution such as EdgeSuite from Edge Technologies, OpsVision can make this dream a reality.  Our veteran consultants with both business and technical backgrounds are able to identify and map the pertinent metrics to a unified dashboard to truly provide that consolidated view.